Am I committing to anything when I request a Quote?
The quotes will be provided by the specialist obligation free.
Is a Quote Free?
All quotes provided by the adviser are completely obligation free. We are committed to giving you a better deal.
What happens when I request a quote online?
When you request a quote or call back, you will be asked for some contact information. Our objective is to connect you with an specialist that can best service your needs and do this within one working day (often sooner). MultiCover aims to find the best insurance specialist for your needs.
What happens when I request a quote by calling 1300 930 092?
When you call 1300 930 092 you will be speaking with a MultiCover team member who will ask you some questions to help identify the best specialist for your specific needs. MultiCover accesses a national network of insurance specialist and in some instances your specialist may be busy with a home visit or on the phone. If your specialist is not available you will be offered a telephone appointment at a time that suits you both. To do this will request some personal information. You will never be connected to an insurance sales call centre.
What are the insurance companies you use?
The national network of personal insurance specialists use AIA, AMP, Asteron, AXA, CommInsure, OnePath, Macquarie, MetLife, MLC, Tower and Zurich.
Will my information remain private?
MultiCover will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information. The information you provide will be shared with your specialist prior to contacting you. Both MultiCover and the Synchron network are committed to ensuring the confidentiality and security of the information provided by you to us. We support and embrace the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000 and the protection afforded by this act for the security of private information held on ordinary Australians. Please read the MultiCover Terms and Conditions for further information on privacy.
Why should I speak with an insurance specialist?
They specialise in the area of personal financial risk insurance and can identify which policy conditions best meet your need at rates better than can be gained through dealing directly with the insurance company.
What is personal risk insurance advice?
This is when a qualified, accredited and licensed specialist provides advice based on information you have provided such as your financial situation, needs and life goals. They then provide you with a recommendation on the type of cover and amount of cover.
Do I need to provide any detailed information online?
You do not need to provide MultiCover with any information unless you choose to. The aim of MultiCover is to create an awareness of personal financial risk and they introduce you to a personal insurance risk specialist if you request to do so.
How much will this advice cost me?
There are no costs to you in using the MultiCover site. When you are matched with a personal insurance specialist they will want to understand your needs and answer questions before providing any quotes. It is at that point that they will provide you with their “Financial Services Guide” which will describe their costs and services.
What is a Financial Services Guide?
A licensed financial services provider must give you a written financial services guide (FSG) before you start dealing with them. It explains the services they offer, how they operate, how they get paid, how they deal with customer complaints, and any interests, associations or relationships that could influence them.
What is a Insurance Specialist?
The specialist is the individual with whom you will discuss your personal financial risk concerns and who will provide you with advice on what to do. They are an authorised representative of a Financial Services License holder and qualifications specified by the Australian Securities and Investments Commission (ASIC). They are a specialist in the field of personal insurance risk.
Why is MultiCover different to other providers?
MultiCover provides access to over 160 specialist insurance insurance specialist nationally. Each specialist is is part of the Synchron network, one of Australia’s largest independant Insurance Licensee’s. Each specialist is an independant business owners themselves with many years experience. This means that Synchron has experience and buying power across the different insurers, giving you a wide range of products to choose from at a good price. It’s competition often has limited access to insurance company products or is located in one centre, providing its services through a call centre.
What does MultiCover do?
MultiCover matches your risk concerns to a qualified personal insurance risk specialist who will then customise insurance products to your needs and budget. The aim being to minimise the financial risk associated with a life hazard event (injury, illness, permanent disability, medical trauma and premature death) and provide peace of mind. Visit our About Us page.
Can the the MultiCover 1300 930 092 team member answer my insurance questions?
Australian legislation requires that only insurance specialists accredited by ASIC provide personal advice. We protect you and our team members by insisting you speak with a insurance specialist. We apologise for any delay this may cause.
Why does MultiCover want me to speak with an insurance specialist?
Everyone is different. An specialist must get to know you before they can provide you with any insurance advice. You also need to be comfortable that the specialist is someone you can trust to provide advice that meets your need and budget.
Who is Synchron?
Synchron is a leading provider of risk management services. They have no institutional ownership or interest and as such they enjoy total freedom to link the appropriate product or service to a client’s needs. Their insurance specialist are dedicated to providing you with a high level of service and advice. They work with you to provide financial solutions that both you and the specialist are comfortable with. Synchron is a Life Insurance Broker (Australian Financial Services Licence No. 243313) and a Corporate Member of the Association of Financial insurance specialist.
What is the value of multiple cover?
The MultiCover philosophy is to bring together the benefits of multiple personal financial risk insurance products and minimise the impact of a life hazard.
Do I need to purchase all insurance products under a MultiCover solution?
Not all insurance providers and policies are the same. Your specialist knows this and understands the differences. This knowledge is used to provide a mix of products or multiple covers to meet your need. However it is possible to purchase individual products through consultation with your specialist.
How can I contact MultiCover?
If you have a particular question about the MultiCover website you can contact us on 1300 930 092 or email support@multicover.com.au. This form can also be used to provide feedback on your experience with your insurance specialist. Questions relating to the insurance products must be referred to an advisor to comply with Australian legislation regulated by ASIC.
What country is this the MultiCover service available in?
Our specialist network services Australia only.