FAQs

What is involved in applying for insurance?

To take out an insurance policy you need to apply to an insurer and be accepted before you can be covered. The first step is to request a quote. After a brief discussion with an insurance specialist you can choose to make an application. As part of this the insurer will ask you questions to help determine whether they can insure you, the type of policy and costs.

Is a Quote Free?

All quotes provided by the adviser are completely obligation free. You will be given the option whether to proceed or not. We are committed to giving you a better deal.

What happens when I request a quote online?

When you Get a Quote or call back, you will be asked for some contact information. Our objective is to connect you with an specialist that can best service your needs and do this within one working day (often sooner). MultiCover aims to find the best insurance specialist for your needs.

Am I committing to anything when I request a Quote?

The quotes are obligation free.

What is Life Insurance?

Life insurance provides your selected beneficiary with a one off financial payment should something happen to you. When you apply for life insurance you will need to nominate an amount that you wish to be covered for.

What is Income Protection Insurance?

Income protection will pay you a regular payment if you are unable to work for an extended period of time due to an illness or accident covered by your policy. When you apply for income protection insurance you will be asked to nominate the amount you wish to be covered for and answer some health and lifestyle questions.

What is Funeral Insurance use for?

Based on the funeral insurance plan you require (either a single plan or family plan), you will know your funeral expenses. This insurance provides a lump sum payment to the beneficiary when either you or your partner dies and they are covered under the policy to cover that expense.

Why do I need Health insurance?

There are a number of benefits that Health Insurance makes available to you which can include:
• Avoiding hospital waiting queues
• Choosing a preferred doctor
• Minimising the Medicare Surcharge Levy
• Accessing extras to cover your lifestyle

What are the life insurance companies you use?

The national network of personal insurance specialists use are AIA, AMP Financial Services, Asteron Insurance, AXA Australia, Clearview Life Insurance, BT Life Insurance, CommInsure, Macquarie, MLC, OnePath, TAL, Zurich.

Will my information remain private?

MultiCover will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information. The information you provide will be shared with your specialist or provider prior to contacting you. Both MultiCover and our financial service providers and specialists are committed to ensuring the confidentiality and security of the information provided by you to us. We support and embrace the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000 and the protection afforded by this act for the security of private information held on ordinary Australians. Please read the MultiCover Terms and Conditions for further information on privacy.

Why should I speak with an insurance specialist?

They specialise in the area of personal financial risk insurance and can identify which policy conditions best meet your need at rates better than can be gained through dealing directly with the insurance company.

What is personal risk insurance advice?

This is when a qualified, accredited and licensed specialist provides advice based on information you have provided such as your financial situation, needs and life goals. They then provide you with a recommendation on the type of cover and amount of cover.

Do I need to provide any detailed information online?

You do not need to provide MultiCover with any information unless you choose to. The aim of MultiCover is to create an awareness of personal financial risk and they introduce you to a personal insurance risk specialist if you request to do so.

How much will this advice cost me?

There are no costs to you in using the MultiCover site. When you are matched with a personal insurance specialist they will want to understand your needs and answer questions before providing any quotes. It is at that point that they will provide you with their “Financial Services Guide” (FSG) which will describe their costs and services.

What is a Financial Services Guide (FSG)?

A licensed financial services provider must give you a written financial services guide (FSG) before you start dealing with them. It explains the services they offer, how they operate, how they get paid, how they deal with customer complaints, and any interests, associations or relationships that could influence them.

What is an Insurance Specialist?

The specialist is the individual with whom you will discuss your personal financial risk concerns and who will provide you with advice on what to do. They are an authorised representative of a Financial Services License holder and qualifications specified by the Australian Securities and Investments Commission (ASIC). They are a specialist in the field of personal insurance risk.

Why is MultiCover different to other providers?

MultiCover has access to over 200 insurance specialists nationally. Each specialist is part of the Synchron network, one of Australia’s largest independent Insurance Licensee’s. Each specialist is an independent business, owners themselves with many years experience. This means that Synchron has experience and buying power across the different insurers, giving you a wide range of products to choose from at a good price.

What does MultiCover do?

MultiCover matches your risk concerns to a qualified personal insurance risk specialist who will then customise insurance products to your needs and budget. The aim being to minimise the financial risk associated with a life hazard event, leaving you to enjoy the thee most important things in life, Family, Work and Play. Visit our About Us page.

Can the MultiCover team member answer my insurance questions?

Australian legislation requires that only insurance specialists accredited by ASIC provide personal advice. We protect you and our team members by insisting you speak with a insurance specialist. We apologise for any delay this may cause.

Why does MultiCover want me to speak with an insurance specialist?

Everyone is different. A specialist must get to know you before they can provide you with any insurance advice. You also need to be comfortable that the specialist is someone you can trust to provide advice that meets your need and budget.

Who is part the MultiCover specialist personal insurance network?

Synchron is a leading provider of risk management services such as Life Insurance. They have no institutional ownership or interest and as such they enjoy total freedom to link the appropriate product or service to a client’s needs. Their insurance specialists are dedicated to providing you with a high level of service and advice. They work with you to provide financial solutions that both you and the specialist are comfortable with. Synchron is a Life Insurance Broker (Australian Financial Services Licence No. 243313) and a Corporate Member of the Association of Financial insurance specialist.

What is the value of multiple cover?

The MultiCover philosophy is to bring together the benefits of multiple personal and general financial risk insurance products and minimise the impact of a life hazard.

Do I need to purchase all insurance products under a MultiCover solution?

Not all insurance providers and policies are the same. Your specialist knows this and understands the differences. This knowledge is used to provide a mix of products or multiple covers to meet your need. However it is possible to purchase individual products through consultation with your specialist.

What are insurance premiums?

An insurance premium is a regular amount of money you need to pay to your insurer in so that you retain your cover under your insurance policy.

What country is this the MultiCover service available in?

Our specialist network services Australia only.

We need some information about you to get started:


*Submitting your details and agreeing to our terms of use enables us to connect you to a Synchron insurance specialist who will provide the quote by email or phone.

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