Asteron wins AFR Smart Investor 2010 ‘SMILES’ Award for Client Satisfaction

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Asteron has won an AFR Smart Investor Magazine 2010 ‘SMILES’ (Smart Investor League of Exceptional Service) Award, being voted Australia’s Top Risk Insurance Provider for customer service and value for money.

The awards were based on the results of a reader survey by AFR Smart Investor, in which thousands of readers rated service providers on a range of factors, such as:

  • Value for money
  • Quality of customer service
  • Level of fees and charges, and
  • Features offered by products

The awards rated financial service providers, as well as providers of everyday consumer services from 11 different industry sectors, including:

  • Risk insurance
  • General insurance
  • Super funds
  • Home lending
  • Funds management
  • Online broking
  • Mobile phone providers
  • Health insurance
  • Banking
  • Internet service providers
  • Utilities providers

Commenting on the accolade, Asteron’s Executive General Manager Jordan Hawke said: “AFR Smart Investor’s SMILE awards measure what matters most to us: our relationship with the adviser and customer. We’re incredibly proud to have won this award, because it is proof of Asteron’s service philosophy based on professionalism, courtesy and experience.

Asteron’s is different because we are a specialist life insurer focused on independent financial advisers. Our philosophy is to offer high quality sustainable products with features tailored to the insurance needs of customers’ lifestyle. We have a strong focus on understanding all of the components of a consumer health relationship, which is why we launched our Asteron Life! program to assist with the ongoing health and wellbeing of our clients.”

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